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January 29, 2013

Ever heard of a custom order? When you are shopping online at, you may notice that some items are listed as “custom.” Custom pieces are not stocked items; they are produced once an order is placed and then ships once production is complete. Several of our manufacturers offer custom pieces like VIG Furniture, Broyhill, Simmons Upholstery, and Moroni. When you place a custom order, you must always anticipate the time it will take to produce and ship in business days.

Time in Production

Each manufacturer has an estimated standard time for producing a custom piece. Some may need an estimated 8 to 12 weeks and some only 2 to 4 weeks. Whatever the case may be, please understand that these times are “estimated.” Estimated simply means that it is not a guaranteed time. It is a standard estimated time that was set based upon how long it took the manufacturer to make the same piece on other occasions. Our manufacturers do their best to stay within their estimated time frames, however some orders may still go a few days past. This is the reason why our manufacturers give us “estimated” time frames instead of guaranteed times.
Here are custom order estimated production times for the following manufacturers:
VIG Furniture: Estimated 8-12 weeks,
Broyhill: Estimated 2-4 weeks,
Simmons Upholstery: Estimated 2-4 weeks,
Moroni: Estimated 6-8 weeks, and
Recline Designs: Estimated 2-4 weeks.
*If a manufacturer does take longer than the standard estimated time frame, don’t panic! We are in constant communication with all of our manufacturers to ensure your order is being taken care of. Unfortunately, it is out of our hands how much time the manufacturer takes to produce your item. However, just know we are all over it and will do everything we can to take care of you!

Are Custom Orders Returnable?

Custom orders are not returnable because these pieces are made specific to your needs and made only upon your request. Therefore, manufacturers will not accept returns when it comes to custom orders. If you would like to learn more about our return policy, please click here for your protection.

How to Place a Custom Order

When you are ready to place your custom order, go ahead and give us a call. Let us know what fabric, color, and/or configuration you would like with your custom piece. We will communicate your requests directly to the manufacturer and take care of you every step of the way. We are here to help you have the best experience possible with

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