Skip to content Custom Orders

Ever heard of a custom order? When you are shopping online at, you may notice that some items are listed as “custom.” Custom pieces are not stocked items; they are produced once an order is placed and then ships once production is complete. Several of our manufacturers offer custom pieces like VIG Furniture, Broyhill, Simmons Upholstery, and Moroni. When you place a custom order, you must always anticipate the time it will take to produce and ship in business days.

Time in Production

Each manufacturer has an estimated standard time for producing a custom piece. Some may need an estimated 8 to 12 weeks and some only 2 to 4 weeks. Whatever the case may be, please understand that these times are “estimated.” Estimated simply means that it is not a guaranteed time. It is a standard estimated time that was set based upon how long it took the manufacturer to make the same piece on other occasions. Our manufacturers do their best to stay within their estimated time frames, however some orders may still go a few days past. This is the reason why our manufacturers give us “estimated” time frames instead of guaranteed times.
Here are custom order estimated production times for the following manufacturers:
VIG Furniture: Estimated 8-12 weeks,
Broyhill: Estimated 2-4 weeks,
Simmons Upholstery: Estimated 2-4 weeks,
Moroni: Estimated 6-8 weeks, and
Recline Designs: Estimated 2-4 weeks.
*If a manufacturer does take longer than the standard estimated time frame, don’t panic! We are in constant communication with all of our manufacturers to ensure your order is being taken care of. Unfortunately, it is out of our hands how much time the manufacturer takes to produce your item. However, just know we are all over it and will do everything we can to take care of you!

Are Custom Orders Returnable?

Custom orders are not returnable because these pieces are made specific to your needs and made only upon your request. Therefore, manufacturers will not accept returns when it comes to custom orders. If you would like to learn more about our return policy, please click here for your protection.

How to Place a Custom Order

When you are ready to place your custom order, go ahead and give us a call. Let us know what fabric, color, and/or configuration you would like with your custom piece. We will communicate your requests directly to the manufacturer and take care of you every step of the way. We are here to help you have the best experience possible with

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Serta Mattress Shopping Tips

We have all been there once or twice. Waking up in the morning with a back ache and droopy eyes after a night of tossing and turning. Shouldn’t we be counting sheep? Eliminate pain and restless nights with a Serta mattress from

Mattress Shopping Tips

Shop Serta! There are a gazillion mattresses, so how do you choose? We have done plenty of research and are happy to help you cut to the chase. is a huge fan of Serta. Why? Serta is a trustworthy and well known brand that has been in business since 1931. The company has won the title of “Best Mattress” and is known across the world for their innovative mattress designs. Serta offers mattresses to the public and is a distributor for major hotels including Best Western Internatonial and the Bellagio. Are you ready to go Serta? Visit and check out our online selection of Serta mattresses today! This is the best mattress shopping tip you will take in your life.

Serta Mattress Shopping Tips

Now that you know what brand of mattress to buy, how about mattress types? One very important Serta mattress shopping tip to consider is buy the mattress that is right for you. For example, consider your comfort levels and durability of the mattress first. Do you prefer soft or firm? Latex or memory foam? If you know your comfort levels right off, buying online from should be a piece of cake. If you are not sure what your comfort levels are, give us a call at 1-800-970-5889 and ask to speak with one of our Serta Mattress Specialists. We would love to help you identify the right comfort level for you.

Other Serta Mattress Shopping Tips to Consider

Now that you know the brand and your comfort level, what’s next? Again, let us help you cut to the chase! Here are more important tips to consider when purchasing a new Serta mattress:

  • Price matters! Never go for the cheapest priced mattress. Instead, take a look at your comfort levels and durability of the mattress first; then you can find a price that fits your budget.
  • The construction of a mattress can make or break the next 10 years of your sleepy time. Ask one of our specialists about Serta’s innerspring mattresses and how they can help support your back like never before.
  • Order a Serta foundation! Using your own foundation is a big no no, especially if you are purchasing a Serta Mattress. All Serta mattresses come with a nice warranty only if you use a Serta foundation. Serta foundations are designed to support Serta mattresses to the max. Not only will you be caring more for your body, but you will be taking the very best care of your new Serta mattress.
  • Ask questions! When purchasing a mattress, you will hear words like “Pillow Top” and “Latex Foam.” Ask one of our Serta Mattress Specialists at about these and other mattress terms so that you can make the best purchase.

The Best Serta Mattress Shopping Tip

Buy Serta! If you want to have no regrets for the next 7 to 10 years of your life, then buy a Serta mattress. We spend a third of our lives in bed, so  make it count with lots of sheep! For more information about Serta mattresses, call 1-800-970-5889. We would love to help you make your Serta mattress purchase today!

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Click following links for Read More review: Returns Policy

You own a flower shop in town and your policy includes free delivery with purchase. One day, you receive an order for two dozen red roses that need to be delivered to a business across town. After spending two hours beautifully preparing and delivering the two dozen red roses, the customer says “I have changed my mind. I do not want these roses anymore and would like a refund.” Is it fair for you to eat the costs it took to prepare and deliver this order or do you believe the customer should pay you for some of your time and efforts?

Our Returns Policy

The General Returns Policy states that if you make a purchase from our store and then change your mind later, we can still give you a refund with no problem. However, keep in mind that you will be responsible for shipping costs and a 20% restocking fee if you do. Just like the flower shop, it takes time and money to ensure your item is prepped and delivered in reasonable time. Don’t worry, we are super happy to cover these costs with your purchase! We are just not able to cover all of them for returned items.

About Damaged Items

Damaged items do not fall under the Returns Policy. If your furniture arrives to you in damaged condition, we are NOT going to charge you additional shipping or processing fees! We simply ask you to notify us immediately so that we may replace or fix your item to new as soon as possible. We  promise to take GREAT care of you!

Find Returns Policy Terms

If you would like to read more about the returns policy, just click here. We know that our terms are in smaller print, but it’s not to hide anything from you! There is a lot of information to share with you and the only way to fit it all on is to write a little smaller. We encourage you to read our returns policy as well as our other policies so you know how we roll. More questions? That’s what we like to hear! Call us any time or send us an email to We are here to make your experience a great one!

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Click following links for Read More review: Layaway Program

We get it! The holidays are coming and they aren’t waiting for anyone, including your wallet. However, with our new Layaway Program, you can prepare for the holidays without letting GREAT deals pass you by. All you have to do is create an account, shop, and make your payments; we will do the rest! Layaway: How it Works

It’s really a piece of cake. Here are the steps to place something on layaway:

  • 1. First, you need to create a regular account online at To create an account, click Log In on the main page and then click the button that says Create an Account at the bottom of the next page. The website will then take you through a quick registration process and then voila! You now have a new account with
  • 2. Time to shop! Don’t worry, this is the fun part. Shop online at for your dream furniture. Include everything you want to put on layaway to your online wish list or just make a list with pen and paper. Note:Your total order must be $400 or your individual item must be $50 in order to use layaway.
  • 3. Now that you know what you want, give us a call to set up your Layaway Account. You will be required to pay a non-refundable $10 processing fee plus a 20% down payment.
  • 4. From here, it’s a “pay as you go” gig. Layaway terms are 12 weeks, which will total up to six easy bi-weekly payments. You see? Piece of cake:)

Can I Cancel My Layaway?

Yes, you may cancel your layaway plan at anytime for a 5% cancellation fee. The 5% cancellation fee will help cover any fees we incurred for charging your card as well as our time and efforts spent on managing your layaway order. Layaway is for Everyone

No matter who you are, you can place your items on layaway at We do not hassle with credit checks; we simply ask that you make your six payments within twelve weeks before we complete your order. Call us to purchase your layaway plan today and get prepared for the holidays! To learn even more about our layaway option, click here.

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Customer Product Reviews 

Saving Big On Your Next Furniture Purchase

Looking to stretch that dollar as far as it can possibly go? Of course you are. We all are. Knowing how to make the most of your hard earned dollars is incredibly important in our current economy. Here are a couple of tips you can use for your next furniture purchase that can really help.
Big-Ticket purchases like a furniture purchase can be easily done and save you a bunch of money all at the same time.
Here is a quick example to illustrate the point.
Yesterday on the phone I had a very common call. The customer had been shopping at some local dealers and found a piece that they absolutely fell in love with. They didn’t, however, fall in love with the price. While the wife wanted to make the purchase right then and there, her husband decided to check online before dropping almost $4500. They ran into our site with a quick little internet search and gave us a call. Very dubious at our price he asked if this was the same piece that he had just seen, touched and loved. Since we carry almost 85+ of the top brand name manufacturers, we ensured him this was a brand new item from the same manufacturer. When we ran the quote for all of his items he about dropped the phone in disbelief. Our total price (including shipping to his home) was almost $1200 less (27% discount). A quick little internet search saved him a lot of cash.
Now, you might be asking yourself why would anyone not due what this wise gentleman did?
We ask ourselves the same question over and over and we have been able to only come up with 2 answers.
Ordering online does take a little bit longer. Rather than having the store deliver the item(s) within a couple of days (if in fact they have it in stock) normal online orders take 2-4 weeks for delivery. In the case above, the item was a custom order and had to be made at the factory. In that case, our delivery time frame was actually quicker than the local stores. We had the piece produced and picked up directly from the factory. It was then taken directly to the customers home saving them almost 2 weeks over the local store. So, depending on the item and how you local store operates, the process in getting your pieces will not be any different than just ordering online.
If something is wrong, I will just take it back to the store and be done with it. While this is partly true, most return policies for local stores and online stores is very much the same. Shipping costs might be a bit different but all other fees associated with handling and restocking will be the same. Online delivery is a very straightforward process. If your item arrives damaged, simply write damaged on the form and we’ll take care of the entire claim. If their is a manufacturing defect, sending out replacement parts or items is also very easy. So, this process might take a little longer than purchasing from a local store but not much more. If your local store has to order parts, again the process would be the same with us.
So, to put it simply you just have to ask yourself the question, “How much is two weeks worth to you?” If having your furniture 1 or 2 weeks earlier is worth hundreds or thousands of dollars to you, we aren’t the right fit. However, if you are one of those folks that enjoys saving money and can exercise a little patience, we are the perfect solution.
Now is a great time to buy. Tax rebate season is a great time to invest in new furniture for your home. We have lots of great deals to help you save as much as possible. Many of our top named brands are running their best specials of the year at this time.
You can see all of our coupon codes and discount offers here:
We are also offering 12 Months, no interest financing for orders over a $1000. You can learn more about our financing offers here:
If financing isn’t the right option for you, we also offer a great 90 day layaway program:
What are you waiting for. Thousands of customers have saved lots of money buying furniture and now you can too. Check out what our happy customers are saying:
Feel fee to contact us with any questions at 800-970-5889.
We look forward to helping you stretch every penny out of your hard earned cash. Start Shopping NOW –

Recline Designs – Doom Rocker Recliner – 1815

I just received my rocker and am overall happy with the purchase. I do want to point out that the it is only about half leather (the front and tops of the arm rests). The sides and the back are some kind of fake plastic leather. It looks fine, but if I had known this in advance I don’t think I would have bothered paying the extra 130-150 for the top grain leather, and would have just gone with microfiber. The leather soft and feels high quality but is also not a solid color, it has that subtle distressed look to it, which I am not a huge fan of (though I know it is popular right now). For the price I paid and convenience of it all I am happy, it is modern, comfortable, and close enough to what I wanted not to bother returning it. However, I just thought you should know when selling these in the future because nowhere in the description that it is part synthetic leather. I recently bought a sofa (in a store) that was also special ordered and they mentioned many times that the back would not be leather, so I expected it when I got it.

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Simmons Upholstery – Somerville Stationary 4 Piece Living Room Set – 8104QSLCO

I needed a sleeper that I could put in our family room that still matched our decor. This was a pretty good price so I bought the set. We have been very pleased with the set. It matches our stuff really well and allows us to have the guests sleep on the bed. The feet take some assembly but we managed. I have told some of our friends about this site. Thanks.

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Customer Product Reviews