Ever heard of a custom order? When you are shopping online at GreatFurnitureDeal.com, you may notice that some items are listed as “custom.” Custom pieces are not stocked items; they are produced once an order is placed and then ships once production is complete. Several of our manufacturers offer custom pieces like VIG Furniture, Broyhill, Simmons Upholstery, and Moroni. When you place a custom order, you must always anticipate the time it will take to produce and ship in business days.
Time in Production
Each manufacturer has an estimated standard time for producing a custom piece. Some may need an estimated 8 to 12 weeks and some only 2 to 4 weeks. Whatever the case may be, please understand that these times are “estimated.” Estimated simply means that it is not a guaranteed time. It is a standard estimated time that was set based upon how long it took the manufacturer to make the same piece on other occasions. Our manufacturers do their best to stay within their estimated time frames, however some orders may still go a few days past. This is the reason why our manufacturers give us “estimated” time frames instead of guaranteed times.
Here are custom order estimated production times for the following manufacturers:
VIG Furniture: Estimated 8-12 weeks,
Broyhill: Estimated 2-4 weeks,
Simmons Upholstery: Estimated 2-4 weeks,
Moroni: Estimated 6-8 weeks, and
Recline Designs: Estimated 2-4 weeks.
*If a manufacturer does take longer than the standard estimated time frame, don’t panic! We are in constant communication with all of our manufacturers to ensure your order is being taken care of. Unfortunately, it is out of our hands how much time the manufacturer takes to produce your item. However, just know we are all over it and will do everything we can to take care of you!
Are Custom Orders Returnable?
Custom orders are not returnable because these pieces are made specific to your needs and made only upon your request. Therefore, manufacturers will not accept returns when it comes to custom orders. If you would like to learn more about our return policy, please click here for your protection.
How to Place a Custom Order
When you are ready to place your custom order, go ahead and give us a call. Let us know what fabric, color, and/or configuration you would like with your custom piece. We will communicate your requests directly to the manufacturer and take care of you every step of the way. We are here to help you have the best experience possible with GreatFurnitureDeal.com.
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We have all been there once or twice. Waking up in the morning with a back ache and droopy eyes after a night of tossing and turning. Shouldn’t we be counting sheep? Eliminate pain and restless nights with a Serta mattress from GreatFurnitureDeal.com.
Mattress Shopping Tips
Shop Serta! There are a gazillion mattresses, so how do you choose? We have done plenty of research and are happy to help you cut to the chase. GreatFurnitureDeal.com is a huge fan of Serta. Why? Serta is a trustworthy and well known brand that has been in business since 1931. The company has won the title of “Best Mattress” and is known across the world for their innovative mattress designs. Serta offers mattresses to the public and is a distributor for major hotels including Best Western Internatonial and the Bellagio. Are you ready to go Serta? Visit GreatFurnitureDeal.com and check out our online selection of Serta mattresses today! This is the best mattress shopping tip you will take in your life.
Serta Mattress Shopping Tips
Now that you know what brand of mattress to buy, how about mattress types? One very important Serta mattress shopping tip to consider is buy the mattress that is right for you. For example, consider your comfort levels and durability of the mattress first. Do you prefer soft or firm? Latex or memory foam? If you know your comfort levels right off, buying online from GreatFurnitureDeal.com should be a piece of cake. If you are not sure what your comfort levels are, give us a call at 1-800-970-5889 and ask to speak with one of our Serta Mattress Specialists. We would love to help you identify the right comfort level for you.
Other Serta Mattress Shopping Tips to Consider
Now that you know the brand and your comfort level, what’s next? Again, let us help you cut to the chase! Here are more important tips to consider when purchasing a new Serta mattress:
- Price matters! Never go for the cheapest priced mattress. Instead, take a look at your comfort levels and durability of the mattress first; then you can find a price that fits your budget.
- The construction of a mattress can make or break the next 10 years of your sleepy time. Ask one of our specialists about Serta’s innerspring mattresses and how they can help support your back like never before.
- Order a Serta foundation! Using your own foundation is a big no no, especially if you are purchasing a Serta Mattress. All Serta mattresses come with a nice warranty only if you use a Serta foundation. Serta foundations are designed to support Serta mattresses to the max. Not only will you be caring more for your body, but you will be taking the very best care of your new Serta mattress.
- Ask questions! When purchasing a mattress, you will hear words like “Pillow Top” and “Latex Foam.” Ask one of our Serta Mattress Specialists at GreatFurnitureDeal.com about these and other mattress terms so that you can make the best purchase.
The Best Serta Mattress Shopping Tip
Buy Serta! If you want to have no regrets for the next 7 to 10 years of your life, then buy a Serta mattress. We spend a third of our lives in bed, so make it count with lots of sheep! For more information about Serta mattresses, call 1-800-970-5889. We would love to help you make your Serta mattress purchase today!
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You own a flower shop in town and your policy includes free delivery with purchase. One day, you receive an order for two dozen red roses that need to be delivered to a business across town. After spending two hours beautifully preparing and delivering the two dozen red roses, the customer says “I have changed my mind. I do not want these roses anymore and would like a refund.” Is it fair for you to eat the costs it took to prepare and deliver this order or do you believe the customer should pay you for some of your time and efforts?
Our Returns Policy
The GreatFurnitureDeal.com General Returns Policy states that if you make a purchase from our store and then change your mind later, we can still give you a refund with no problem. However, keep in mind that you will be responsible for shipping costs and a 20% restocking fee if you do. Just like the flower shop, it takes time and money to ensure your item is prepped and delivered in reasonable time. Don’t worry, we are super happy to cover these costs with your purchase! We are just not able to cover all of them for returned items.
About Damaged Items
Damaged items do not fall under the GreatFurnitureDeal.com Returns Policy. If your furniture arrives to you in damaged condition, we are NOT going to charge you additional shipping or processing fees! We simply ask you to notify us immediately so that we may replace or fix your item to new as soon as possible. We promise to take GREAT care of you!
Find GreatFurnitureDeal.com Returns Policy Terms
If you would like to read more about the GreatFurnitureDeal.com returns policy, just click here. We know that our terms are in smaller print, but it’s not to hide anything from you! There is a lot of information to share with you and the only way to fit it all on GreatFurnitureDeal.com is to write a little smaller. We encourage you to read our returns policy as well as our other policies so you know how we roll. More questions? That’s what we like to hear! Call us any time or send us an email to support@GreatFurnitureDeal.com. We are here to make your experience a great one!
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We get it! The holidays are coming and they aren’t waiting for anyone, including your wallet. However, with our new GreatFurnitureDeal.com Layaway Program, you can prepare for the holidays without letting GREAT deals pass you by. All you have to do is create an account, shop, and make your payments; we will do the rest!
GreatFurnitureDeal.com Layaway: How it Works
It’s really a piece of cake. Here are the steps to place something on layaway:
- 1. First, you need to create a regular account online at GreatFurnitureDeal.com. To create an account, click Log In on the main page and then click the button that says Create an Account at the bottom of the next page. The website will then take you through a quick registration process and then voila! You now have a new account with GreatFurnitureDeal.com.
- 2. Time to shop! Don’t worry, this is the fun part. Shop online at GreatFurnitureDeal.com for your dream furniture. Include everything you want to put on layaway to your online wish list or just make a list with pen and paper. Note:Your total order must be $400 or your individual item must be $50 in order to use layaway.
- 3. Now that you know what you want, give us a call to set up your GreatFurnitureDeal.com Layaway Account. You will be required to pay a non-refundable $10 processing fee plus a 20% down payment.
- 4. From here, it’s a “pay as you go” gig. Layaway terms are 12 weeks, which will total up to six easy bi-weekly payments. You see? Piece of cake:)
Can I Cancel My GreatFurnitureDeal.com Layaway?
Yes, you may cancel your layaway plan at anytime for a 5% cancellation fee. The 5% cancellation fee will help cover any fees we incurred for charging your card as well as our time and efforts spent on managing your layaway order.
GreatFurnitureDeal.com Layaway is for Everyone
No matter who you are, you can place your items on layaway at GreatFurnitureDeal.com. We do not hassle with credit checks; we simply ask that you make your six payments within twelve weeks before we complete your order. Call us to purchase your layaway plan today and get prepared for the holidays! To learn even more about our layaway option, click here.
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I just received my rocker and am overall happy with the purchase. I do want to point out that the it is only about half leather (the front and tops of the arm rests). The sides and the back are some kind of fake plastic leather. It looks fine, but if I had known this in advance I don’t think I would have bothered paying the extra 130-150 for the top grain leather, and would have just gone with microfiber. The leather soft and feels high quality but is also not a solid color, it has that subtle distressed look to it, which I am not a huge fan of (though I know it is popular right now). For the price I paid and convenience of it all I am happy, it is modern, comfortable, and close enough to what I wanted not to bother returning it. However, I just thought you should know when selling these in the future because nowhere in the description that it is part synthetic leather. I recently bought a sofa (in a store) that was also special ordered and they mentioned many times that the back would not be leather, so I expected it when I got it.
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I needed a sleeper that I could put in our family room that still matched our decor. This was a pretty good price so I bought the set. We have been very pleased with the set. It matches our stuff really well and allows us to have the guests sleep on the bed. The feet take some assembly but we managed. I have told some of our friends about this site. Thanks.
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